The term "CRM" has been hijacked. CRM is more than just technology; it's about building strong relationships. Yet, when someone says "CRM", we think of software.
CRM software is a powerhouse but it should power your team, not the other way around.
We help you reevaluate your relationship-building strategy, collaborating with you and your vendors to develop a cohesive CRM technology strategy and roadmap.
We work with Salesforce, Dynamics 365, Simpleview, and more.
Poor data quality can lead to missed opportunities, inaccurate forecasts, misleading insights, and lower customer satisfaction.
CRM data is particularly susceptible due to the high frequency of human input and intervention.
But you don't have to keep banging your head against the wall at the end of every month or quarter. We can help you and your teams ensure better consistency, completeness, recency, and accuracy for your CRM data
DMOs with skilled industry professionals who have low digital proficiency will be challenged with low morale, unmet goals, and potential talent loss.
Don't get left behind. Equip your team of the future today with coaching and training that will shift the way they think about getting things done.
Unlock the potential of your sales organization by bridging the gap between technology and sales strategies.
With 70% of B2B sales processes ripe for automation, knowing where to invest is critical.
With a track record of powering up sales teams, from LVCVA to LinkedIn, our experience in building B2B products and powerful sales tech stacks end-to-end ensures your sales force shines.
Unlock the full potential of your team by cultivating strategic systems thinkers with a product mindset within your CRM and internal product teams.
Our coaching program arms your teams with the knowledge, strategies, and forward-thinking mindset needed to excel in their roles, ensuring they play a pivotal role in achieving your DMO's long-term success.
Knowing where you want to play and how you want to win is important. It impacts every technology decision and investment you make.
We help you create a tech strategy for your sales, service, partnership, and marketing teams that aligns with your business goals, and work collaboratively with your teams to develop a roadmap for execution.
Successful digital transformations require a people-focused, digital-first mindset and champions of change at the top.
But you already know this. And if you didn't know it before, the pandemic taught it to you quickly.
Lets keep the momentum going! Together we can transform the experience for your partners, stakeholders, visitors, and teams.
"60% of businesses lack a clear strategy to increase adoption of their digital tools." (WalkMe, 2022)
It's like having a garage full of expensive cars no one drives while everyone is riding their bikes and complaining about how long it takes to get somewhere.
We can help. It starts with your goals in mind and is delivered through a user-centric approach to increase the ROI you see from your technology investments.
"89% of heads of IT said they increasingly need to rely on advisors in order to navigate new technologies, processes, and methodologies" (CIO, 2020)
At KVD Consulting, our expertise is a culmination of years immersed in the intricacies of DMOs and CVBs. We understand DMOs, not just from the surface but from the very core of their operations.
Our perspective spans from the granularity of day-to-day workstreams and systems, where business and user needs are intricately woven, up to the strategic heights where leaders chart their course.
Our journey through this landscape has been marked by a commitment to innovation and transformation. We've navigated the complexities, crafting solutions that resonate with the unique challenges DMOs face.
Our expertise is a testament to the understanding that excellence in this space requires a deep understanding of both the intricate details and the strategic vision.
Partner with us to harness this wealth of experience, turning it into a catalyst for your DMO's success in a dynamic and ever-evolving industry.
Book a quick 30 minute call to chat, send us an email, or submit the inquiry form.
To be a trusted partner in the digital evolution of the world's destination stewards, supporting connection of people and places through community-minded, people-first digital strategies.
With a blend of deep industry knowledge and proven experience in digital product management, KVD Consulting brings a unique vantage point to guide DMOs.
Our decade of experience in the DMO/CVB/MCB space, combined with our product management and development expertise, ensures that we're not just consultants but trusted partners on your journey to success.
We embrace a collaborative and empathetic approach, immersing ourselves in your DMO's challenges and goals.
We work hand-in-hand, crafting personalized strategies and fostering a culture of growth, adaptability, and sustained success for your organization.
For nearly a decade, we've been deeply rooted in the world of Destination Management Organizations (DMOs). Combined with strong product management expertise, we've learned that while technology can powerfully augment your team, internal tooling strategies are most successful when they are rooted in three key drivers of success: People, Technology, and Data.
Our passion lies in helping DMOs make informed choices and crafting strategies that ensure technology investments yield real value. We believe in the power of purpose-driven, people-first tech adoption where your team is empowered by technology, not powering your technology.
We're not here to sell you services. We believe in your mission so deeply, it drives our own. And we know the expectations of you are high, from your communities, visitors, local leaders, and yourselves.
As you embrace the evolution of the DMO industry, you need strong partners who believe in your value and want to help you see it through.
We care about what you care about.
Your challenges are our challenges.
Your mission is our mission.
From Hawaii to Seattle to New York to South Africa, we have worked with DMOs the world over to deliver powerful technology that delivers for Sales, Services, Partnership, and Marketing.
Looking to upskill/reskill their talent to increase engagement and productivity
You recognize the importance of preparing your workforce for the future but your teams are overwhelmed with the speed and volume of technology changes, and want support in their learning and evolution.
Addressing resource-intensive in-house product and tool development
If you are grappling with resource-intensive in-house tool development, we provide expert guidance to ensure these efforts align with long-term objectives without draining valuable resources.
Navigating complex digital transformation challenges
You are aware of the need for digital transformation but face the daunting task of navigating complex challenges across sales, services, marketing, or membership workstreams. You are seeking solutions to adapt legacy processes and systems effectively.
Defining technology strategies for adaptability
You are in pursuit of technology strategies that enhance the adaptability of processes and products within your organization. You are looking for expert guidance to define these strategies in alignment with ever-evolving market dynamics.
Confronting persistent data quality and accuracy issues
You don't trust your data or you know it needs a once-over to ensure the insights you are inferring from your data are helping you make the best decisions. You want to evaluate your data collection, validation, cleansing, and management practices to set the right course going forward so you can leverage data effectively for better business outcomes.
Selecting and implementing the right technology solutions
You are in the midst of exploring technology enhancements or new products across sales, services, membership, marketing, or events and are looking for expert assistance in selecting and implementing the right solutions to streamline operations effectively.
Developing sustainable in-house digital product strategies
You are looking to develop in-house digital product strategies and expert guidance in crafting roadmaps that align with your vision, fostering product longevity and effectiveness.